Everyone wants their moving day to go smoothly, efficiently and incident free.
Your cooperation in complying with this checklist will help ensure that it does.
You should be done packing by this point. Loading begins as soon as we arrive.
We do not carry packing supplies with us unless asked for in advance.
Boxes are the first items we load and they should all be closed and taped.
Driveway and garage should be cleared of any type of vehicles that hinder movement.
Interior hallways and exterior walkways should be clear to move furniture through.
Paying with cash? Been to the bank? Please do not delay us to our next customer.
Disable automatic lawn sprinklers the night before to prevent slipping accidents.
All appliances and electrical items being moved must be completely disconnected by the customer.
Have you made arrangements for children and pets? Moving can be dangerous. Safety first!
Do we have your gate code, storage unit or apt. number? If not, contact us right away.
1. Will you arrive at my requested start time?
Answer: Due to many factors we cannot control such as changes to a prior move, weather, equipment and traffic conditions, Dirt Cheap Mover's scheduled arrival times are approximate. You can be sure we always do our best to be punctual, and we maintain communication with our customers to advise them if we'll be early or late. The assigned foreman's contact information will be provided to you for your convenience.
Dirt Cheap Mover has a first come, first served policy. Asking us questions and inquiring about our rates, services and availability does not constitute a reservation. All reservations are confirmed in writing via text or email. We do not confirm reservations over the telephone without written replies. If you do not receive your confirmation in writing please contact us immediately at (714) 342-0669 or email us at email@example.com. We are open 24 hours per day. We never close.
2. Are you licensed and insured?
Answer: Yes. Our license number is CAL T 189860, required by the State of California, through the California Public Utilities Commission. We have $50,000 of cargo insurance plus $750,000 of public and private liability insurance as required by law.
3. Do you have both Hourly and Flat Rate quotes?
Answer: Yes. Dirt Cheap Mover gives customers the option of Hourly Rates or "Not To Exceed" Flat Rate quotes. Customers choose which of the two options best fits their needs and budget. Click on Moving Services to find links for our Rates. Cellphone users will find links using the menu button.
4. What are Prorated Hourly Rates?
Answer: Charges do not begin until workers have arrived at the pick-up location. Charges continue from this point until the job is completed or the customer decides they are finished using the hired workers. Hourly Rates are prorated down to the minute. Click on Moving Services to find a link for Hourly Rates. Cellphone users will find a link using the menu button.
5. Do you move outside of California?
Answer: No. We are not licensed to move outside of California.
6. How long have you been in business?
Answer: Dirt Cheap Mover has been in business since 2003. We hope you'll be impressed to know that 90% of our business is from repeat customers and 5% from their friends and family. We achieved and maintained this within the first 7 years in business.
7. What if an item is damaged or broken during a move?
Answer: All moves, by California law, receive a free insurance policy of $0.60 per pound, per article. You may obtain additional insurance if this is not enough through a licensed insurance agent, broker, homeowners or rental insurance policy. All moves include an Important Information Booklet issued by the CPUC (CA Public Utilities Commission) for those moving within California.
8. What type of trucks do you use?
Answer: We have available 26' enclosed box trucks with hydraulic lifts and a 3/4 ton cargo van which can pull a 16' long padded trailer. Click on Moving Services to find a link for vehicles. Cellphone users will find a link using the menu button.
9. Can I get a discount for helping with my move?
Answer: Yes. We have several programs designed to help save you money. Click on Moving Services to find a link for discounts. Cellphone users will find a link using the menu button.
10. Which pieces of furniture should be blanket wrapped?
Answer: Items with a dark or high gloss finish, glass items, leather covered items, items with sharp edges or corners, expensive items, fine painted surfaces and large unboxed appliances should always be blanket wrapped when being moved. We use heavy quilted Grade 5 blankets as standard equipment.
11. What moving preparation must I have completed before Dirt Cheap Mover's arrival?
Answer: In order for us to maintain our efficiency, and thus super low quotations, we require that all packing is completed prior to our arrival, not during our arrival. Packing services available upon request. please note:
We will be loading your boxed items first so please have all box flaps closed and taped.
We will NOT be arriving with empty boxes unless you have scheduled a Packing Service.
All filing cabinets of 3 drawers or more must be empty.
Please empty all your dresser drawers. Note: Drawers with ball bearing guides can be difficult to remove and reinstall. Dirt Cheap Mover does not remove or reinstall drawers with ball bearing guides. If drawers are removed, we recommend that you mark their original position in the cabinet.
All electronic equipment (receivers, game consoles, radios) wrapped and packed into boxes.
Bundle the electrical cords on large unboxed electrical appliances and equipment such as refrigerators, washers and dryers.
Light bulbs, harps and lamp shades should be removed from lamps and placed into boxes since they damage easily.
Have all pets and small children secured so they stay safe.
We do not disconnect or reconnect any utilities. Please disconnect prior to our arrival. This includes cable, DVR, stereo components, misc. electrical, gas, water, dryer vent and ice maker lines.
Please insure utilities are working at all moving locations prior to the movers arrival. This includes electricity for lights, power tool battery chargers and air conditioning or heating based on weather. Please have running water available for restroom needs.
IMPORTANT! Please have your driveway and street in front of the pickup location free of any vehicles prior to our arrival.
For everyones safety, please temporarily disable automatic lawn sprinkler systems the night before your move, wherever possible.
Customer must obtain secure legal parking for our moving vehicles, including any required permits. Please do not ask us to park in Red Zones, No Parking Zones, in front of fire hydrants or to double park.
12. What type of customers do we provide our moving services to?
Answer: Moving is a difficult job for both the customer and hired mover, so we prefer to offer our moving services to:
Customers that do not have other events planned the same day as their move. Rushing to complete the job will compromise everyones safety.
Customers that allow for scheduling flexibility on the day of their move due to changing weather, traffic and working conditions.
Customers who are gracious enough to run their air conditioning on hot days while we work even though doors are open.
Customers that have working electricity, water and lighting during the time of their move. Utilities are indespensible to us in completing our job.
Customers who cover / protect valuable floor surfaces or carpets prior to our arrival will help expedite the moving process.
Customers who have resolved issues relating to Domestic Violence before we arrive. We won't expose our workers to abusive or violent confrontations.
13. Do you provide boxes and other moving supplies?
Answer: No. Dirt Cheap Mover does not provide packing supplies to our moving customers. An exception to this is made for customers who are hiring us for packing services, in which case packing supplies are provided at our cost, if requested. We have an excellent relationship with a very inexpensive moving supplier based in Corona. They sell new and used moving boxes of different sizes, designed for moving all types of household items, including hard to find box sizes for large or irregular shaped objects, wardrobe boxes and heavy duty double walled cardboard boxes. In addition, they sell moving blankets, mattress bags, packing paper, bubble wrap and tape. Contact: Craig at (951) 258-8305.
14. Will you disassemble and reassemble my furniture if required?
Answer: Yes. We will, to the best of our ability, disassemble and reassemble furniture such as beds, dressers with mirrors, table legs, entertainment centers, desks and other items using standard tools. We cannot guarantee to have every type and size tool needed for every situation. On rare occasions, customers may need to provide necessary tools to accomplish a certain task. Customers are responsible to provide "specialty" tools for custom made and exotic items. We will remove most things from your walls, but we do not reinstall to walls.
15. How do I pay for moving services?
Answer: We offer 3 payment options:
CASH DISCOUNT! Please have cash ready beforehand so we're not delayed to our next job. If we must wait for you to go to the bank you will be charged for the time.
DEBIT CARDS or CREDIT CARDS We accept Debit Cards and the following Credit Cards: Visa, MasterCard, Discover, and American Express.
CHECKS We do not accept personal checks. We only accept checks from California based Business Banking accounts. Checks returned for insufficient funds are subject to a $12 fee.
16. Do you require a deposit?
Answer: No. Dirt Cheap Mover does not require a deposit. Credit Card or Debit Card payments must be completed prior to the start of work to insure acceptance for customers choosing a "Not to Exceed Flat Rate" move. This does not apply to customers choosing an Hourly Rate.
17. What if I cancel my reservation at the last minute? Is there a cancellation charge?
Answer: No. There is no cancellation charge. We simply cancel your reservation. Just notify us by calling (714) 342-0669. We'll cancel your reservation or you may reschedule if you desire. Almost all moving companies charge for cancellations, we never do. This excellent customer service is one reason why we have so many repeat customers.
18. I have a Piano. Do you move pianos?
Answer: Yes. We will move upright pianos but we do not move Grand or Baby Grand pianos.
19. Do you provide packing services?
Answer: Yes. Normal hourly rates apply for packing services. Click on Moving Services to find a link for Hourly Rates. Cellphone users will find a link using the menu button. Packaging materials, if requested, are provided at our cost.